Terms of Service

KALAYA EMPIRE — TERMS OF SERVICE

Effective Date: 05/05/2026
Last Updated: 28/09/2026

Welcome to Kalaya Empire. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from Kalaya Empire (“Kalaya,” “we,” “our,” or “us”).

By accessing our website, creating an account, placing an order, or purchasing our products, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. ABOUT KALAYA EMPIRE

Kalaya Empire is a beauty and cosmetics brand offering beauty products and related products through its online platform.

Our products may include cosmetics, makeup, beauty accessories, fragrances, and other products made available through our website.

2. ELIGIBILITY

You must have the legal capacity to enter into a binding agreement to use our website and purchase products.

If you are purchasing products on behalf of another person or organization, you confirm that you have the authority to do so.

3. ACCOUNT REGISTRATION

Some website features may require you to create an account.

You agree to:

  • Provide accurate information
  • Keep your account information current
  • Maintain the confidentiality of your password
  • Prevent unauthorized access to your account
  • Notify us promptly if you suspect unauthorized account activity

You are responsible for activities conducted through your account unless caused by circumstances outside your reasonable control.

4. PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, specifications, and other information displayed on our website are accurate.

However, slight differences may occur due to:

  • Screen settings
  • Lighting
  • Photography
  • Manufacturing variations
  • Product batches
  • Packaging changes

We reserve the right to correct errors, update product information, or discontinue products without prior notice.

5. COSMETIC PRODUCTS

Our cosmetics and beauty products are intended for their stated cosmetic purposes.

You should carefully read product descriptions, ingredient information, directions, warnings, and usage instructions before use.

If you have known allergies, sensitivities, skin conditions, or other concerns, you should review the ingredients and seek appropriate professional advice before using a product.

Discontinue use if irritation or an adverse reaction occurs and seek appropriate medical advice where necessary.

6. PRODUCT AVAILABILITY

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.

We reserve the right to limit quantities or decline orders where reasonably necessary.

7. PRICES

Prices displayed on our website are subject to change without notice.

The price applicable to your order will generally be the price displayed at the time you complete your purchase, subject to obvious pricing errors.

Where a significant pricing error occurs, we may contact you before processing the order.

8. ORDERS

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to cancel or decline an order where reasonably necessary, including where:

  • A product is unavailable
  • There is a suspected fraudulent transaction
  • There is an obvious pricing or product-description error
  • The order violates these Terms
  • We are unable to fulfil the order

If we cancel an order after payment has been received, we will provide an appropriate refund in accordance with our refund procedures and applicable law.

9. PAYMENT

Payment must be completed using the payment methods made available during checkout.

You authorize the applicable payment provider to process the amount due for your order.

We do not knowingly request or require you to send complete payment-card details through unsecured communication channels.

10. SHIPPING AND DELIVERY

We will provide available delivery options and estimated delivery information during the ordering process.

Delivery times may vary depending on:

  • Destination
  • Courier availability
  • Product availability
  • Public holidays
  • Weather
  • Customs procedures
  • Unforeseen logistical circumstances

Estimated delivery dates are not necessarily guaranteed delivery dates.

You are responsible for providing an accurate delivery address and contact information.

11. INTERNATIONAL ORDERS

For international orders, additional charges may apply, including customs duties, import taxes, clearance fees, or other charges imposed by the destination country.

Unless expressly stated otherwise, such charges are the responsibility of the customer.

12. RETURNS, EXCHANGES AND REFUNDS

Our return, exchange, and refund procedures will be provided in our Return & Refund Policy.

Because cosmetics and personal-care products may involve hygiene and safety considerations, certain products may not be eligible for return after opening or use, except where applicable law requires otherwise.

Products that arrive damaged, defective, incorrect, or materially different from what was ordered should be reported to us promptly.

Nothing in this section is intended to remove or restrict any consumer right that cannot legally be excluded.

The FCCPC advises businesses to maintain clear terms and consumer-friendly return practices and to be willing, where appropriate, to repair, replace, or refund defective products. FCCPC

13. PROMOTIONS AND DISCOUNTS

From time to time, Kalaya Empire may offer:

  • Discount codes
  • Sales
  • Promotional offers
  • Bundles
  • Free-delivery promotions
  • Limited-time offers

Promotions may have separate terms, expiry dates, exclusions, or quantity limitations.

Unless expressly stated otherwise, promotions cannot be combined.

14. INTELLECTUAL PROPERTY

All content appearing on our website, including:

  • Logos
  • Brand names
  • Product names
  • Product photographs
  • Graphics
  • Designs
  • Text
  • Videos
  • Artwork
  • Website layouts
  • Marketing materials

is owned by or licensed to Kalaya Empire and may be protected by intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without prior written permission.

15. CUSTOMER REVIEWS AND USER CONTENT

If you submit a review, photograph, testimonial, comment, video, or other content to Kalaya Empire, you grant us permission to use, reproduce, display, publish, and distribute that content for legitimate marketing and business purposes, subject to applicable law.

You confirm that:

  • You own or have the necessary rights to the content
  • The content does not violate another person’s rights
  • The content is not unlawful, defamatory, fraudulent, or misleading
  • The content does not contain malicious software

We reserve the right to remove content that violates these requirements.

16. PROHIBITED USE

You must not use our website to:

  • Commit fraud
  • Engage in unlawful activity
  • Attempt unauthorized access
  • Interfere with website operations
  • Introduce malware or malicious code
  • Scrape or harvest information without permission
  • Impersonate another person
  • Abuse promotional offers
  • Submit false information
  • Infringe intellectual-property rights
  • Harm other users or our business

17. WEBSITE AVAILABILITY

We aim to keep our website available and functional, but we do not guarantee that it will always be:

  • Available
  • Error-free
  • Secure
  • Uninterrupted
  • Free from viruses or other harmful components

We may temporarily suspend or modify the website for maintenance, upgrades, security, or other operational reasons.

18. THIRD-PARTY SERVICES

Our website may rely on third-party services such as:

  • Payment providers
  • Delivery companies
  • Website hosting providers
  • Analytics platforms
  • Social-media platforms
  • Marketing platforms

Your use of third-party services may be subject to their separate terms and policies.

19. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Kalaya Empire will not be liable for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

20. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold Kalaya Empire, its owners, employees, representatives, and service providers harmless from claims, losses, damages, liabilities, and expenses arising from:

  • Your unlawful use of the website
  • Your violation of these Terms
  • Your infringement of another person’s rights
  • Fraudulent or unauthorized activity associated with your account

21. TERMINATION

We may suspend or terminate your access to our website or account where reasonably necessary, including where you:

  • Violate these Terms
  • Engage in fraudulent activity
  • Abuse our services
  • Attempt to compromise our systems
  • Engage in unlawful conduct

Termination does not affect rights or obligations that arose before termination.

22. PRIVACY

Your use of our website is also governed by our Privacy Policy, which explains how we collect and process personal information.

23. CHANGES TO THESE TERMS

We may update these Terms from time to time.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes become effective constitutes acceptance of the updated Terms to the extent permitted by law.

24. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, unless applicable law requires otherwise.

25. DISPUTE RESOLUTION

If you have a complaint or dispute, we encourage you to first contact Kalaya Empire so that we can attempt to resolve the matter directly.

Where a dispute cannot be resolved directly, either party may pursue any remedy available under applicable law.

Nothing in these Terms prevents a consumer from exercising statutory rights or seeking assistance from an appropriate regulatory or consumer-protection authority.

The FCCPC provides a formal consumer complaint mechanism for unresolved consumer complaints. FCCPC

26. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

27. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, and other policies expressly incorporated into these Terms, constitute the agreement governing your use of our website and purchase of our products.

28. CONTACT KALAYA EMPIRE

KALAYA EMPIRE
Website: www.kalayaempire.com
Email: official@kalayaempire.com
Phone: +234 808 906 2085
Business Address: SHARERS, Pinnacle mall christ embassy, asese, lagos ibadan express way, Ogun State.