Privacy Policy

KALAYA EMPIRE — PRIVACY POLICY

Effective Date: 05/05/2026
Last Updated: 30/9/2026

Welcome to Kalaya Empire (“Kalaya,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, purchase our products, subscribe to our communications, or otherwise interact with us.

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us, including:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping/delivery address
  • Account username and password
  • Order and purchase information
  • Payment-related information
  • Product preferences
  • Customer-service communications
  • Reviews, comments, photographs, or other content you voluntarily submit
  • Information provided when you subscribe to our newsletter or promotional communications

We may also automatically collect certain technical information when you visit our website, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website interactions
  • Referring website
  • Approximate location information
  • Cookies and similar technologies

We only seek to collect information that is reasonably necessary for legitimate business purposes and the services you request.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfil your orders
  • Process payments
  • Deliver products to you
  • Create and manage customer accounts
  • Provide customer support
  • Communicate with you about your orders
  • Respond to enquiries and complaints
  • Process returns, exchanges, refunds, or other customer-service requests
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Send promotional communications where permitted
  • Prevent fraud, abuse, unauthorized transactions, and other unlawful activities
  • Maintain the security of our website and systems
  • Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

3. LEGAL BASIS FOR PROCESSING

Depending on the circumstances, we may process personal information on the basis of:

  • Your consent
  • Performance of a contract with you
  • Compliance with a legal obligation
  • Protection of legitimate business interests
  • Protection of your vital interests
  • Other lawful grounds permitted under applicable data-protection legislation

Where processing depends on consent, you may withdraw your consent subject to applicable legal limitations.

The Nigeria Data Protection Act requires personal-data processing to be conducted fairly, lawfully and transparently and for specified, explicit and legitimate purposes. National Drug Policy Coordinator

4. PAYMENT INFORMATION

When you make a purchase, payment information may be processed by third-party payment providers.

Depending on the payment method available at checkout, your payment may be processed by a bank, payment gateway, card processor, mobile payment provider, or other authorized payment service.

Kalaya Empire does not intentionally store complete payment-card information such as your full card number or CVV unless expressly stated otherwise.

Payment providers may process your information according to their own privacy policies and terms.

5. COOKIES

Our website may use cookies and similar technologies to:

  • Keep you signed into your account
  • Remember items in your shopping cart
  • Remember preferences
  • Understand website traffic
  • Improve website performance
  • Analyze how visitors use our website
  • Support marketing and advertising activities where permitted

You may be able to control or disable cookies through your browser settings.

Where required, we will provide appropriate cookie notices and choices. NDPC guidance specifically contemplates privacy and cookie notices on websites and the ability for users to accept or decline cookies. National Drug Policy Coordinator

6. MARKETING COMMUNICATIONS

If you subscribe to our newsletter or otherwise provide consent to receive marketing communications, we may send you information about:

  • New product launches
  • Special offers
  • Promotions
  • Beauty tips
  • Events
  • Brand announcements
  • Other Kalaya Empire updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link contained in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your orders or account.

7. HOW WE SHARE INFORMATION

We do not sell your personal information for money.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

  • Payment processors
  • Delivery and logistics companies
  • Website hosting providers
  • E-commerce service providers
  • IT and technical service providers
  • Email and marketing platforms
  • Analytics providers
  • Customer-support providers
  • Professional advisers
  • Government authorities or regulators where legally required

Third parties that process personal information on our behalf should only process it for authorized purposes and in accordance with applicable requirements.

8. INTERNATIONAL DATA TRANSFERS

Some of our technology, payment, hosting, analytics, marketing, or logistics providers may operate outside Nigeria.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data-protection requirements.

9. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access
  • Loss
  • Theft
  • Misuse
  • Alteration
  • Destruction
  • Unauthorized disclosure

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account password and should notify us if you believe your account has been compromised.

10. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Fulfilling orders
  • Maintaining business and transaction records
  • Resolving disputes
  • Providing customer support
  • Meeting accounting, tax, legal, and regulatory requirements
  • Preventing fraud
  • Enforcing agreements

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it.

11. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information in appropriate circumstances
  • Request restriction of certain processing
  • Object to certain processing
  • Withdraw consent where processing is based on consent
  • Request information about how your personal information is processed
  • Exercise other rights available under applicable data-protection law

To exercise a privacy right, contact us using the details provided below.

12. CHILDREN’S PRIVACY

Our website is intended for general consumers and is not designed to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social-media platforms, payment providers, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal obligations, or services.

When we make changes, we may update the “Last Updated” date at the top of this page.

Your continued use of our website after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.

15. CONTACT US

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

KALAYA EMPIRE
Website: www.kalayaempire.com
Email: official@kalayaempire.com
Phone: +234 808 906 2085
Address: Pinnacle mall christ embassy, asese, lagos ibadan express way, Ogun State.